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Frequently Asked Questions

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Do you have a car park?

When booking your stay at The Sands you will automatically be given one car parking space in our secure car park located on-site. The car park has an automated shutter with an intercom system that you will need to call on arrival – please be advised if you require a disabled car parking space please do call beforehand as we only have a limited number and work on first come first serve policy. ELECTRIC CAR CHARGING STATIONS

Do you provide electric car charging?

We are happy to announce that we do now have a number of Electric Car Charging Points available at The Sands, that are available to use for guests. Charges may apply and are on a first book, first-serve system. For more information on how to book the stations please call 01723 364714.

Do you have additional cap park spaces?

Extra car parking can be paid for on Royal Albert Drive (Foreshore Road) of a price for around £6 per day. Free car parking can be found a short walking distance away from The Sands on Weydale Avenue or Northstead Manor Drive. If you can call beforehand with an estimated arrival time we can make sure a member of staff can greet you on arrival.

What time do we check in and out?

You can check-in from 3 pm and check-out is before 10:30 am. Please feel free to use your allocated car park space from 12 pm on the day of your arrival.

What time is reception open?

Reception is open from 8 am - 10 pm (Tues & Weds close at 7 pm) If you arriving later please let reception know your estimated time of arrival so we can organise a key collection. An out of hours contact number is on hand 24/7 for any emergencies.

Do you have free wi-fi?

Yes, each apartment has access to wi-fi

Do you have a lift?

Yes, to all floors. (Our maisonette apartments have internal stairs)

Do you accept dogs?

We have 1 dog-friendly apartment that is only available when booking direct. Please call 01723 364714 to enquire or use the enquiry email template on our Contact Page.

Can I smoke in the apartment or on the balcony?

No, whilst smokers are most welcome smoking is not permitted within The Sands complex. If a guest smokes in an apartment or on the apartment balcony, The Sands reserve the right to charge a £100 cleaning fee. Smoking areas are designated at the front of the buildings.

Do you have a gym?

Yes, the gym is a state of the art urban fitness suite and is open 8 am - 8 pm. It is located on the Mezzanine level of Kepwick A Entrance. (Close to the car park entrance)

Do you provide towels and linen?

Yes, all apartments come fully furnished with linen and towels included.

Do I pay a deposit?

Yes, to secure any booking a 50% non-refundable deposit will be taken with the entire balance due 7 days before check-in.

What happens if I cancel my stay?

Cancellation by Guest: For all bookings, a seven-day cancellation policy is in place and the remainder of the balance is charged (please note that the 50% deposit paid on booking is non-refundable and any additional extras are 100% non-refundable and taken at the time of booking) Cancellation Insurance: We recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents, etc.

Do all apartments have a balcony?

Yes, the only exception being our disability friendly apartment having a Juliet Balcony for added security whilst still enjoying floor to ceiling sea view.

What is in the welcome pack?

Fresh Bread, Pint of Milk, Tea & Coffee Sachets, Sugar, Jam & Marmalade & of course 2 sticks of Scarborough Rock We also provide you with some Washing up Liquid, Dishcloth & Tea Towel as well as a selection or Orla Kiely bathroom products to help you settle in.

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